Privacy Policy

CompensationCalculatorUK.co.uk is committed to protecting your privacy and handling your personal information fairly, lawfully and transparently.

This Privacy Policy explains what information we collect, why we collect it, how we use it, who we may share it with, how long we keep it and the rights you have in relation to your personal information.

It also explains specifically how information submitted through our compensation calculator is used, including how we send compensation estimates by SMS and when we may contact you about your estimate or a potential compensation claim.

1. Who We Are

CompensationCalculatorUK.co.uk is operated by No Win No Fee Lawyers Direct Ltd, a company registered in England and Wales under company number 10292336.

Our registered office is:

No Win No Fee Lawyers Direct Ltd
301 Tea Factory, Office 317
St Peters Square
Fleet Street
Liverpool
L1 4DQ

No Win No Fee Lawyers Direct Ltd is a claims management company authorised and regulated by the
Financial Conduct Authority (FCA) for regulated claims management activities under Firm Reference Number 839005.

We are registered with the Information Commissioner’s Office under registration number ZA219131.

We are the data controller responsible for the personal information described in this Privacy Policy.

We are not a firm of solicitors and are not regulated by the Solicitors Regulation Authority. Where appropriate, we may introduce people seeking to make a claim to an independent solicitor or law firm on our panel.

For questions about this Privacy Policy or the way we use your personal information, contact:

Email: info@compensationcalculatoruk.co.uk

Alternatively, you can write to us at the registered office above.

2. Data Protection Law

We process personal information in accordance with applicable UK data protection and privacy legislation, including:

• the UK General Data Protection Regulation (UK GDPR);
• the Data Protection Act 2018;
• the Data (Use and Access) Act 2025; and
• the Privacy and Electronic Communications Regulations 2003 (PECR), as amended.

We also take account of applicable regulatory requirements relating to claims management services and communications with customers.

3. Information We May Collect

The information we collect depends on how you interact with us.

Information you provide directly

You may provide personal information when you:

• use our compensation calculator;
• request a compensation estimate;
• complete an enquiry or callback form;
• contact us by telephone, SMS, email, live chat or another communication method;
• ask us about making a compensation claim;
• ask us to introduce you to a solicitor;
• communicate with one of our advisers; or
• make a complaint or exercise one of your data protection rights.

The information we collect may include:

• your name;
• telephone number;
• email address;
• postal address;
• date of birth or age range;
• information about an accident, incident or event;
• the date and circumstances of an incident;
• details about injuries, illnesses or psychological harm;
• information about the severity and duration of an injury;
• medical information relevant to a potential claim;
• employment and earnings information;
• information about financial losses or expenses;
• insurance information;
• details of any potential defendant or responsible organisation;
• information about an existing or potential legal claim;
• correspondence and call records; and
• any other information you voluntarily provide that is relevant to your enquiry or potential claim.

Technical and website information

When you use our website, we may also collect technical information such as:

• your IP address;
• browser type and version;
• device type;
• operating system;
• pages visited;
• referring website;
• approximate location derived from technical information;
• dates and times of visits; and
• information collected through cookies and similar technologies.

More information about cookies can be found in our Cookie Policy.

4. Information About Your Health

Information about your physical or mental health is classed as special category personal data under UK data protection law and receives additional protection.

Because our services concern personal injury, medical negligence and other types of compensation claim, you may provide information about injuries, medical treatment, diagnoses, symptoms, disabilities or psychological harm.

Where we process health information for the purpose of considering, establishing, assessing or progressing an actual or potential legal claim, we may rely on the condition contained in Article 9(2)(f) UK GDPR, which permits special category information to be processed where necessary for the establishment, exercise or defence of legal claims.

This includes prospective legal claims and situations where information is being considered to establish whether legal rights may exist.

Where another special category processing condition is more appropriate, including explicit consent where required, we will use that condition.

We only seek health information that is reasonably necessary for the purpose for which it is being collected.

5. Our Compensation Calculator

Our compensation calculator is designed to provide an indicative estimate only.

The calculator does not guarantee compensation

Any figure provided by the calculator:

• is an estimate;
• is not a guaranteed compensation award;
• is not an offer of settlement;
• does not represent a final valuation of a claim;
• does not guarantee that you have a valid claim;
• does not guarantee that a solicitor will accept your case; and
• should not be treated as legal or medical advice.

The calculator uses the information you provide, together with general compensation guideline amounts and other relevant calculation criteria.

Where applicable, injury values may be informed by guideline compensation brackets such as those contained within the Judicial College Guidelines.

These figures are guidelines only.

Every claim is different. The eventual value of a claim may be affected by factors including:

• the precise nature of the injury;
• the severity of the injury;
• how long symptoms last;
• whether symptoms are permanent;
• your prognosis;
• the impact on your work and everyday life;
• multiple or overlapping injuries;
• psychological injuries;
• liability and contributory negligence;
• past and future financial losses;
• medical, rehabilitation and care costs;
• loss of earnings;
• the available evidence; and
• the individual circumstances of the case.

Medical assessment and the final value of a claim

An online compensation calculator cannot properly assess all of these factors.

A final or properly informed valuation of an injury claim can only be made once sufficient evidence has been obtained. This will normally include appropriate medical assessment or assessments and medical reports prepared as part of the claims process.

Medical evidence can establish matters such as the nature of the injury, its severity, prognosis, likely recovery period and any permanent effects.

A solicitor may also need evidence of financial losses and other circumstances before they can properly assess the overall value of a claim.

For these reasons, the amount ultimately claimed, negotiated, awarded or accepted may be higher or lower than the estimate produced by our calculator.

6. Sending Your Compensation Estimate By SMS

Where you provide a mobile telephone number and request a compensation calculation, we may use that number to send your compensation estimate to you by SMS text message.

Sending the requested calculation is part of responding to your compensation estimate request.

The SMS may contain:

• your estimated compensation figure or range;
• information relating to the estimate;
• information explaining that the figure is indicative only; and
• information about how to contact us if you wish to discuss the estimate.

We may use an SMS or communications service provider to deliver these messages on our behalf.

These providers act on our instructions and are required to protect personal information appropriately.

7. Contact About Your Estimate And Potential Claim

When you submit a compensation estimate request, we may contact you in connection with that request.

This may include contacting you to:

• explain how the estimate was calculated;
• clarify information you entered into the calculator;
• answer questions about the estimate;
• discuss the accident, injury or circumstances you described;
• provide information you have requested; or
• respond to a request for assistance.

Where you have given the appropriate consent, we may also contact you by telephone, SMS or email to discuss whether you may be able to pursue a compensation claim and the services that may be available to you.

Claims management marketing communications are subject to specific legal requirements. Where consent is required, we will obtain it before sending such communications.

You can withdraw marketing consent at any time.

Withdrawing consent to marketing will not prevent us from sending communications that are necessary to respond to a separate request you have made or to administer an existing service.

8. How We Use Your Personal Information

Provide the calculator and respond to enquiries

This includes:

• processing calculator answers;
• generating an estimated compensation figure;
• sending the estimate by SMS;
• responding to questions;
• assessing the nature of an enquiry; and
• providing requested information.

Our lawful basis will generally be our legitimate interests in providing and operating the service you have requested and, where applicable, taking steps at your request in connection with a potential service or claim.

Where health information is required for an actual or prospective legal claim, we may additionally rely upon Article 9(2)(f) UK GDPR.

Discuss a potential claim

We may use information to understand whether the circumstances you describe could potentially give rise to a compensation claim and to discuss possible next steps with you.

Where direct marketing rules require consent for a particular communication, we will rely upon your consent.

Introduce you to a solicitor

If you ask or agree for us to do so, we may provide relevant information to an independent solicitor or law firm on our panel so that they can consider your case.

The solicitor or law firm will normally become a separate data controller for information they receive and will provide their own privacy information.

We will not require you to use a solicitor we introduce.

Comply with legal and regulatory obligations

We may process information where necessary to:

• comply with FCA requirements;
• comply with data protection law;
• respond to regulatory enquiries;
• maintain appropriate business records;
• respond to complaints;
• prevent or detect fraud;
• establish, exercise or defend legal claims; and
• comply with other legal obligations.

Operate, secure and improve our website

We may use information to:

• maintain website security;
• prevent misuse or fraudulent activity;
• diagnose technical problems;
• analyse website performance;
• understand how visitors use the website; and
• improve our services.

Where non-essential cookies or similar tracking technologies require consent, we will obtain your consent before using them.

9. Our Lawful Bases For Processing

Depending on the circumstances, we may process personal information on one or more of the following lawful bases:

Consent – where you have actively agreed to a particular use of your information, including certain marketing communications.

Contract or steps requested before entering into a contract – where processing is necessary to provide a service you have requested or take steps at your request.

Legal obligation – where we need to process information to comply with legislation or regulatory requirements.

Legitimate interests – where processing is necessary for a legitimate business purpose and those interests are not overridden by your rights and freedoms. Examples include responding to enquiries, operating and securing our website, maintaining records and managing complaints.

For health and other special category information, we also need an Article 9 condition. In relation to actual or prospective compensation claims, this will commonly be processing necessary for the establishment, exercise or defence of legal claims under Article 9(2)(f) UK GDPR.

10. Sharing Information With Solicitors

We work with independent law firms that may be able to assist people who wish to pursue compensation claims.

If you ask us to introduce you to a solicitor or otherwise agree to a referral, we may share information relevant to the potential claim with an appropriate panel firm.

This may include:

• your name and contact information;
• details of the accident or incident;
• injury and medical information;
• information about financial loss; and
• other information relevant to assessing the potential claim.

Once information has been provided to a law firm, that firm will generally process it as an independent data controller and will be responsible for complying with its own legal and professional obligations.

Panel solicitors are independent of CompensationCalculatorUK.co.uk.

11. Other Organisations We May Share Information With

Where necessary and lawful, we may also share information with:

• IT, website hosting and cloud service providers;
• CRM and case-management service providers;
• SMS, telephone and email communication providers;
• analytics providers;
• professional advisers, including accountants, compliance advisers and lawyers;
• regulators, including the Financial Conduct Authority and Information Commissioner’s Office;
• law enforcement agencies or other public authorities where legally required;
• insurers and other parties relevant to a claim, where appropriate and lawful; and
• a purchaser, investor or successor organisation in connection with a genuine sale, restructuring or transfer of the business.

Service providers processing personal information on our behalf are required to use it only in accordance with our instructions and applicable data protection requirements.

We do not sell personal information to unrelated organisations for them to use for their own general marketing purposes.

12. Information About Other People

In some circumstances, you may contact us on behalf of another person, such as:

• a child;
• a family member;
• someone who lacks capacity;
• someone who requires assistance communicating with us; or
• another person who has authorised you to act on their behalf.

If you provide another person’s personal information, you should have an appropriate lawful reason or authority to provide it.

We may ask questions or request evidence to establish your authority to act for another person where appropriate.

Where the information concerns a child or vulnerable individual, we take additional care when deciding what information is necessary and how it should be used.

13. Information We Receive From Other Sources

Where relevant to an enquiry or claim and where permitted by law, we may receive information from:

• solicitors or other professional representatives;
• medical professionals;
• insurers;
• experts;
• claims-related service providers;
• another person acting on your behalf; or
• other parties involved in an actual or potential claim.

If we receive personal information about you from another source, we will handle it in accordance with applicable data protection law.

14. Direct Marketing

We will only send direct marketing communications where we have a lawful basis to do so and where the requirements of PECR and any applicable claims-management marketing rules have been met.

Where consent is required, consent must be given by a clear positive action.

You may withdraw consent or object to direct marketing at any time.

If you tell us that you do not want to receive marketing, we may keep a limited record of your contact details on a suppression list so that we can ensure your preference continues to be respected.

You have an absolute right to object to the use of your personal information for direct marketing purposes.

15. Automated Processing And The Compensation Calculator

The compensation calculator performs automated calculations using information you select or enter.

For example, the calculator may use information about:

• the type of injury;
• injury severity;
• the number of injuries; and
• other claim-related circumstances

to generate an estimated compensation amount or range.

The calculator result is an automated estimate, not a decision about your legal rights.

The calculator does not determine:

• whether another person is legally liable;
• whether you will win a claim;
• whether a solicitor must accept your case;
• the final value of your claim; or
• the amount of compensation that will ultimately be paid.

The calculator does not itself make a solely automated decision that produces a legal or similarly significant effect upon you.

Any proper assessment of a claim requires consideration of the individual evidence and circumstances.

16. How Long We Keep Information

We only keep personal information for as long as reasonably necessary for the purpose for which it was collected and to satisfy applicable legal, regulatory, accounting and complaint-handling requirements.

Our standard retention period for enquiry, calculator and referral records may be up to six years from the date of the last substantive interaction, where continued retention is necessary for legal, regulatory, complaint-handling or defence-of-claims purposes.

Some information may be deleted sooner where there is no continuing reason to retain it.

Where an enquiry progresses into a claim, information may need to be kept for longer depending on the nature and duration of the matter and any applicable legal or regulatory requirements.

Limited information may also be retained for longer where necessary to:

• establish or defend legal rights;
• demonstrate regulatory compliance;
• investigate fraud;
• comply with a legal obligation; or
• maintain a suppression record confirming that you do not wish to receive marketing.

We periodically review the information we hold and securely delete or anonymise information that is no longer required.

17. International Transfers

Some of the technology or service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure it receives an adequate level of protection.

Depending upon the destination, this may include relying on:

• UK adequacy regulations;
• an International Data Transfer Agreement;
• the UK Addendum to approved standard contractual clauses; or
• another transfer mechanism permitted by UK data protection law.

Further information about safeguards used for a particular transfer can be requested from us.

18. Keeping Your Information Secure

We use appropriate technical and organisational measures designed to protect personal information against:

• unauthorised access;
• accidental loss;
• inappropriate disclosure;
• alteration;
• destruction; and
• other unlawful processing.

Access to personal information is restricted to people and service providers who have a legitimate need to access it.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

19. Your Data Protection Rights

Depending upon the circumstances and the lawful basis we rely upon, you may have rights including:

• the right to be informed about how your personal information is used;
• the right to access personal information we hold about you;
• the right to have inaccurate information corrected;
• the right to request erasure of your information;
• the right to request restriction of processing;
• the right to object to certain processing;
• the right to data portability in applicable circumstances;
• rights relating to automated decision-making; and
• the right to withdraw consent where processing is based upon consent.

These rights are not absolute and exemptions may apply in some circumstances.

Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

To exercise a data protection right, contact:
info@compensationcalculatoruk.co.uk.

We may need to verify your identity before responding.

You can find further information about your data protection rights on the
Information Commissioner’s Office website.

20. Data Protection Complaints

You have the right to complain to us if you believe we have not handled your personal information in accordance with data protection law.

You may make a data protection complaint by emailing:
info@compensationcalculatoruk.co.uk.

Alternatively, write to:

No Win No Fee Lawyers Direct Ltd
301 Tea Factory, Office 317
St Peters Square
Fleet Street
Liverpool
L1 4DQ

We will acknowledge a data protection complaint within the period required by law and, in any event, within 30 days of receiving it.

We will take appropriate steps to investigate the complaint and will respond without undue delay.

You also have the right to raise a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

You can find information about making a complaint here:
Make a complaint to the ICO.

We would welcome the opportunity to consider your concerns first, but you are not prevented from contacting the ICO.

21. Cookies And Similar Technologies

Our website may use cookies and similar technologies.

Some cookies are essential for the operation and security of the website.

Other cookies, including certain analytics, advertising or tracking technologies, may require your consent before they are placed on your device.

You can manage your preferences through our cookie controls.

Please see our separate Cookie Policy for more information about the cookies and similar technologies currently used on the website.

22. Third-Party Websites

Our website may contain links to websites operated by other organisations.

Those organisations are responsible for their own privacy practices and privacy notices.

We are not responsible for how personal information is collected or used by a third-party website after you leave our website.

23. Changes To This Privacy Policy

We may update this Privacy Policy periodically to reflect:

• changes to our services;
• changes to the way we use personal information;
• changes in technology;
• changes to our suppliers; or
• legal and regulatory developments.

The latest version will be published on this website together with the date it was last updated.

Where a change materially affects how we use personal information, we will take reasonable steps to bring the change to the attention of affected individuals where required.

24. Contact Us

For questions about this Privacy Policy, our use of personal information or your data protection rights, contact:

No Win No Fee Lawyers Direct Ltd trading as CompensationCalculatorUK.co.uk

Email:
info@compensationcalculatoruk.co.uk

Registered office:
301 Tea Factory, Office 317
St Peters Square
Fleet Street
Liverpool
L1 4DQ

FCA Firm Reference Number:
839005

ICO Registration Number: ZA219131